Refund & Return Policy — NextPOS Subscriptions

1. Nature of Our Product

NextPOS provides digital software subscriptions — not physical goods. This Refund & Return Policy applies to subscription fees, trial conversions, and billing charges for our POS and ERP platform. It does not govern return policies for goods your business sells to its own customers; those are your responsibility as the merchant.

2. Free Trial

During the 14-day free trial, no subscription fee is charged unless you explicitly subscribe and complete payment. If you cancel before the trial ends and have not activated paid billing, you will not be charged. Once a paid subscription begins, standard billing and refund rules below apply.

3. Subscription Fees — General Rule

Paid subscription fees (monthly or yearly) are generally non-refundable. This includes fees for Starter, Business, and Enterprise plans. We do not provide partial-month or partial-year refunds when you cancel mid-cycle. Your access continues until the end of the billing period you have already paid for.

4. Cancellation

You may cancel your subscription at any time from Settings → Billing. Cancellation stops future renewals; it does not automatically refund the current period. After cancellation, your account remains active through the end of the paid term unless suspended for non-payment or policy violations.

5. Erroneous or Duplicate Charges

If you believe you were charged in error or charged twice for the same period, contact us at hello@nextpos.solutions within 7 days of the transaction with your invoice reference and payment details. Verified erroneous or duplicate charges will be refunded to the original payment method within 10–15 business days.

6. Failed or Declined Payments

If a payment fails, we may retry collection or restrict access until payment is resolved. You are not charged for unsuccessful payment attempts. Once a successful charge posts, normal refund rules apply.

7. Plan Downgrades

Downgrading to a lower plan takes effect at the next billing cycle. We do not refund the difference between plans for the remainder of the current period. Unused features on a higher plan do not entitle you to a pro-rata refund.

8. Upgrades

When you upgrade mid-cycle, you may be charged a prorated amount for the remainder of the billing period at our discretion and as shown at checkout. Upgrade charges are non-refundable once the higher plan is activated.

9. Service Outages

Extended platform outages caused solely by NextPOS infrastructure may be reviewed for service credit on a case-by-case basis. Credits, if granted, apply to future invoices — not cash refunds — unless required by applicable law.

10. Chargebacks & Disputes

Please contact us before initiating a chargeback with your bank. Unauthorized chargebacks for valid subscription charges may result in account suspension pending resolution. We will provide transaction records to assist dispute resolution.

11. Legal Rights

Nothing in this policy limits rights you may have under applicable consumer protection laws in Pakistan. Where law requires a refund, we will comply.

12. How to Request a Refund Review

Email hello@nextpos.solutions with your business name, account email, invoice number, charge date, amount, and reason for the request. You may also visit us at DHA Raya, 41 Plaza, 2nd Floor, Futura, Lahore, Pakistan. We review requests within 5 business days and respond with our decision in writing.