1. Scope of Service
NextPOS is a cloud-based Software-as-a-Service (SaaS) platform providing point-of-sale (POS), inventory, accounting, CRM, payroll, restaurant operations (tables, kitchen display, menu), and ERP modules. Services are delivered online through a secure web application. Features available to your organization depend on your subscription plan (Starter, Business, or Enterprise).
2. Subscription Plans & Limits
Starter includes 1 branch and 2 users with POS and basic reports. Business supports up to 5 branches with inventory, accounting, CRM, vendor management, and ERP access. Enterprise offers unlimited branches, full ERP, payroll, custom workflows, and priority support. Plan limits on branches, users, and modules are enforced automatically; upgrading your plan unlocks additional capabilities.
3. Free Trial
New businesses receive a 14-day free trial on the selected plan. During the trial you may use eligible features without being charged. If you do not subscribe before the trial ends, access may be restricted until a paid subscription is activated. Trial terms may be updated with reasonable notice on our website.
4. Account Setup & Onboarding
Owners complete guided onboarding including business profile, branch setup, admin users, and POS or restaurant configuration. We provide email verification, plan selection, and billing setup. Optional onboarding assistance, data migration, and staff training may be available for Business and Enterprise customers — contact us for details.
5. Service Availability
We target high availability for cloud services and perform scheduled maintenance during low-traffic windows where possible. Temporary interruptions may occur due to upgrades, infrastructure events, or third-party outages. Where supported, offline POS allows continued checkout during connectivity loss; data syncs when the connection is restored.
6. Support Services
Support is available via email at hello@nextpos.solutions and through the contact form on our website. We aim to respond within one business day for standard inquiries. Enterprise customers with priority support receive expedited handling. Support covers platform usage, billing questions, and technical issues within the scope of your plan — not custom development unless separately agreed.
7. Updates & Improvements
We may release updates, security patches, and new features to improve the platform. Material changes affecting billing or core functionality will be communicated through email or in-app notices where practicable. Continued use after updates constitutes acceptance of revised service terms published on this site.
8. Data Security & Backups
Customer data is stored in isolated multi-tenant environments with role-based access controls, encryption in transit, and regular backups. You are responsible for managing user roles, passwords, and access within your organization. See our Privacy Policy for details on data handling.
9. Payments & Billing
Subscriptions are billed in advance in Pakistani Rupees (PKR) on monthly or yearly cycles through approved payment gateways including PayFast. Failed payments may result in past-due or suspended access until resolved. Invoices and payment history are available in your billing settings.
10. Plan Changes & Cancellation
You may upgrade or downgrade plans according to options shown in billing settings. Cancellations take effect at the end of the current paid billing period unless otherwise stated. You retain access through the paid period after cancellation. See our Refund & Return Policy for refund eligibility.
11. Acceptable Use
You must use NextPOS lawfully and in compliance with applicable tax, retail, pharmacy, and food-service regulations in your jurisdiction. Prohibited uses include unauthorized access attempts, malware distribution, abuse of infrastructure, and activities that harm other tenants or the platform.
12. Restaurant & Retail Modules
Restaurant businesses access dedicated POS, kitchen display (KDS), table management, menu products, and order lifecycle workflows. Retail and pharmacy businesses use barcode POS, inventory, categories, batches, and standard receipt flows. Navigation and modules shown depend on your selected business type and role permissions.
13. Third-Party Services
Payment processing, email delivery, and cloud hosting may involve third-party providers operating under their own terms. NextPOS is not responsible for third-party service interruptions beyond our reasonable control.
14. Contact & Office
For service-related questions, visit our office at DHA Raya, 41 Plaza, 2nd Floor, Futura, Lahore, Pakistan, email hello@nextpos.solutions, or use the contact form at /contact. Support hours: Monday–Friday, 9:00 AM – 6:00 PM (PKT).
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